Contact Us

Can't find your favorite Olay product? Here are some reasons why: It might be temporarily out of stock. We may not sell that item on our site. The product could be discontinued. The product name might have changed. Most of our current lineup is on Olay.com, but not every item is listed or available for sale. If a product has an "Add to bag" button, it's for sale; if not, it's likely out of stock or not available on our website (like our body products). Good News! Olay products are available at many retailers. If you can't find it here, try checking other stores or online retailers.

You can track your order using your order ID and billing ZIP code on our order tracking page. Once your order ships, you’ll get an email with your tracking number. If you don’t receive it, check your spam or junk mail folder.

Orders shipped via Standard Delivery take 5-10 business days to arrive once the order status changes from Awaiting Order Processing to Shipped. Deliveries to Alaska, Hawaii, and remote areas may take longer. For more information, please see our Shipping Policy.

Please contact us via our contact us page for help with things like canceling an order, adding or removing items, and starting a return.

Please reach out to customer support, and we’ll be happy to assist you in resolving this issue.

If it's been less than 3 business days since the ship date, there may be a hold-up with the postal carrier. Please allow an additional 2 days for tracking updates. If you still don’t see any movement after that, feel free to contact customer support.

Please reach out to customer support. We're happy to assist you with a replacement once we receive your returned order. We will provide you with a UPS return label, so you can return the item at no cost to you

Your next scheduled orders will be listed in the Subscription Management section of your Club OLAY account.

Please contact us via our contact us page for help with things like canceling an order, adding or removing items, and starting a return.

Please reach out to customer support, and we’ll be happy to assist you in resolving this issue.

Sign into your Olay.com account. Select the Subscription Management button located in your account. Go to an existing order and scroll down to below your address and click on "edit" link, you can select a previous shipping address from the drop down menu or add a new one to your account. Please note this address change will apply to all Olay Subscriptions and future orders.

We currently only ship to addresses within the 50 states of the United States of America or the District of Columbia. We can also ship orders to PO Boxes and Military addresses (Military addresses can take 3 - 6 weeks for delivery).

You can get free standard shipping for orders of at least $15.00. For orders under $15.00, shipping is $4.99. If you would like expedited shipping, it is free for orders of $100 or more, and costs $7.99 for orders under $100. Become a Club Olay member and recieve free shipping on all orders!

Orders shipped via Standard Delivery take 5-10 business days to arrive once the order status changes from Awaiting Order Processing to Shipped. Deliveries to Alaska, Hawaii, and remote areas may take longer. For more information, please see our Shipping Policy.

Please call us at 1-800-285-5170 to arrange a return. You can also get in touch by email or chat via our Contact Us page. Please note that not all items are eligible for return. See our Return Policy for complete details.

Please see our return policy page.

Please call us at 1-800-285-5170 to arrange a return. You can also get in touch by email or chat via our Contact Us page. Please note that not all items are eligible for return. See our Return Policy for complete details.

Please contact customer support to help assist with your return.

It may take several weeks for the refund to reflect in your account, depending on your bank. Typically, this happens within the same week, but for some banks, it may take up to a full billing cycle (30 days).

OLAY Subscription is the most convenient way to get the products you want delivered on a regular schedule. The service is easy to use and customizable. You can make changes online whenever you need to. Just tell us how often you want your products, and we’ll send them automatically. You’ll receive 5% off on all OLAY Subscription items and have them delivered right to your door when you need them.You always have complete control over your OLAY Subscription orders, and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the Subscription Management section of your Club OLAY account. You can make changes to orders anytime before the next scheduled shipment date, and you can cancel anytime.

Go to the "Subscription Management" section in your account. The current delivery frequency is displayed next to each subscription item in the drop-down labeled "Every". Simply click the frequency drop-down next to the item. Now select the product you would like to modify and select your next desired frequency. All upcoming orders will be modified accordingly for that item.

Go to the Subscription Management section in your account and click the "Skip Order" button. The entire order will be skipped for that date.

Sign into your Olay.com account. Select the Subscription Management button located in your account. Go to an existing order and scroll down to below your address and click on "edit" link, you can select a previous shipping addressf rom the drop down menu or add a new one to your account. Please note this address change will apply to all Olay Subscriptions and future orders.

To change the date of your next Olay subscription shipment, follow these steps:
1. Log into your account and navigate to the "Subscription Management" section.
2. Locate the upcoming order date and click the "Change date" button next to it.
3. You will be prompted to select a new shipment date. After choosing your desired date, click the "Save shipment date" button.
Your entire order will then be scheduled to ship on the new date, and your preferred shipment frequency will resume from there.

Please go to the "Subscription Management" section in your account. Click on "More Options" in the product you want to cancel and then click "Cancel Subscription" . You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've selected a cancel reason and click the "Cancel Subscription" your subscription will be cancelled and no future orders will be shipped. You will receive an email notification confirming this action.

If you'd like to reactivate a subscription, go to the ""Subscription Management"" section in your account. Locate the item in the ""inactive Subscriptions"" section and click ""Reactivate Subscription"" You'll get a pop-up prompt asking you to confirm. Click on ""Reactivate Subscription"" in the pop-up and your item will be delivered based on your frequency settings. Please allow up to 24 hours for the changes to take place.

Your next scheduled orders will be listed in the Subscription Management section of your Club OLAY account.

To send an order immediately on the Olay website, follow these steps:
1. Log into your account and navigate to the "Subscription Management" section.
2. Find the upcoming order date and click the "Send Now" button located to the right of it.
This action will process your order immediately.

Your next scheduled orders will be listed in the Subscription Management section of your Club OLAY account.

Please go to the "Subscription Management" section in your account. Find the product you want to change and you can change the frequency by clicking on the drop down under the "Frequency:" tab or click on "Swap Product" to change a product.

Your OLAY Subscription items will ship automatically until you cancel. By placing an order, you authorize us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency you chose. If you have any additional questions about your OLAY Subscription, please get in touch by email or chat via our Contact Us page.

Need help choosing an OLAY product? It can be difficult when there are so many options, but our OLAY Skin Advisor makes it simple. Upload one selfie and answer a few questions about skin concerns and preferences. Our artificial intelligence technology will analyze your facial skin and generate a personalized regimen in seconds.

Many Olay products are formulated for sensitive skin; however, it's essential to check individual product labels. Products that are fragrance-free and dermatologically tested are often better for sensitive skin. Conduct a patch test to ensure compatibility.

Some Olay products, especially those containing non-comedogenic ingredients, can be suitable for acne-prone skin. Look for products labeled as oil-free or specifically formulated for acne-prone skin. Consult with a dermatologist for personalized recommendations.

Olay offers several products designed for dry skin, typically containing hydrating ingredients like hyaluronic acid, glycerin, and ceramides. Look for products specifically labeled for dry skin to ensure optimal hydration.

If you have a skin condition such as rosacea or eczema, it's best to consult with a dermatologist before trying new products. They can help you choose suitable options from Olay's range based on your specific skin needs.

Olay's anti-aging products are formulated for various skin types, but it's advisable to review the ingredient list and product description to ensure compatibility with your specific skin type.

Changes in texture or smell can occur due to variations in the manufacturing process, ingredient sourcing, or formulation updates. Olay continuously strives to improve its products while maintaining safety and effectiveness. If you have concerns, please contact customer support for assistance.

Olay products undergo rigorous testing to ensure safety and effectiveness. If you notice significant changes in color, texture, or smell, we recommend discontinuing use and reaching out to customer support for further guidance.

Parabens and fragrances are used in some formulations for preservation and scent enhancement. Olay is committed to transparency, and ingredient lists are available on product packaging and the website. If you prefer products without these ingredients, look for those specifically labeled as “paraben-free” or “fragrance-free.”

Olay does not test its products on animals and is actively advocating for an end to animal testing in the skincare and beauty industry. However, in some countries, including China, Olay may be required by law to submit products for animal testing. This is why Olay does not label its products as "cruelty-free." Olay is committed to working with governments to promote alternative research methods that eliminate the need for animal testing. They also support the Humane Society International’s #BeCrueltyFree campaign, which aims to ban animal testing for cosmetics globally by 2023. For more information, you can visit the Humane Society International's campaign page.

Olay may update formulations to enhance product performance and meet evolving consumer needs. Any significant changes will be communicated via product packaging or the website. If you have specific concerns about a product, please reach out to customer support.

There could be several reasons why a discount code is not working, including expiration of the code, incorrect entry, or the code not being applicable to the specific products in your cart. Please double-check the code and its terms and conditions.

If you believe the discount code is valid, ensure that it meets all the eligibility criteria outlined in the promotional terms. If you still encounter issues, please contact customer support for assistance.

You can track your reward points by logging into your Olay account and navigating to the rewards section. This will provide you with the current balance and transaction history.

No, Olay reward points are non-transferable and can only be redeemed by the account holder. However, if the account holder creates a new account using a different email address, they can transfer their points from the original account to the new one. Please contact customer support for assistance with transferring points to your new account.

If your points haven’t been added, please check the terms for earning points on purchases. If you believe there’s been an error, contact customer support with your order details for assistance.

You cannot edit or change your email address in your Club Olay account. If you have a new email address, please register as a new Club Olay member with that address.

It may take up to 7 days for eligible purwchases or actions to post to your account. It may take 24 hours for you to be able to redeem points once rewarded. If you're concerned that a purchase or other action was not properly applied to your account, please contact our Customer Care Team.

You can redeem points for eligible rewards by signing into your Club Olafy account. Go to "Rewards & Referrals" in the menu and click on "REDEEM NOW". You'll see three reward options. If you have enough points for a reward, the "REDEEM" bar will be black. Click there, copy your code and paste it at checkout. You will also receive an email with that same code. Another option is to redeem points directly on the checkout page. Points will autimatically deduct from your balance and you'll receive the discount instantly. No coded needed!

You can cash in the points you've earned on Olay.com for a credit towards your next Olay purchase. The more points you collect, the more you save! Earn 1,000 points and redeem for $10 credit. Earn 3,000 points and redeem for a $35 credit. Earn 5,000 points and redeem for a $75 credit.

Club Olay is your gateway to staying updated on the latest product launches, exclusive offers, and all things Olay—and best of all, it's free to join! Here are some key benefits of becoming a member: Earn rewards for purchases on Olay.com; Save 5% when you subscribe to your favorite Olay products; Gain access to exclusive deals and promotions; Receive the latest skincare tips and trends; Get early access to new product arrivals. To join, simply register (link). Please note that Club Olay is currently available only in the U.S.

To update your payment information on your Club Olay account, please follow these steps: 1. Sign into your Club Olay account.
2. Go to the ""Account Management"" section in your Club Olay menu.
3. Select ""My Payment Methods.""
- To update a saved credit card, click ""Edit,"" make the necessary changes, and then click ""Save Payment Method.""
- If you want to set a credit card as your default payment method, you can tick the box for ""Set as my default payment method"" while in edit mode.
- To remove a saved credit card, click ""Delete.""
- If you want to add a new credit card, click ""Add New Payment Method,"" complete the form, and ensure you click ""Save Payment Method"" at the end."

No, you can only use one promo code per order when placing your Olay order. This includes any Club Olay Rewards code; you cannot redeem a Rewards code if you've already used a promo code, such as a gift-with-purchase code, in your order. Please choose one or the other.

We do not recommend using multiple serums at the same time. These products are designed to be used as a single serum and followed by a facial moisturizer. Please know that you don’t need to layer the serums to achieve great results. If you’re interested in their different benefits, you might try rotating between them. You could use one during the day and another at night, or alternate between them each day.

Our products are thoroughly evaluated to be safe when used as directed. As with all consumer products, women who are pregnant or nursing may want to consult their physician prior to product use.

Child (under 13)
Olay products are thoroughly evaluated to be safe when used as directed by adults, but we have not specifically tested them for use by children. If you have any questions or concerns, please check with your child’s doctor before use.
Teenager (13+)
Olay products are safe for teenagers to use. Please follow all usage instructions listed on the package.

Child (under 13)
Olay products are thoroughly evaluated to be safe when used as directed by adults, but we have not specifically tested them for use by children. If you have any questions or concerns, please check with your child’s doctor before use.
Teenager (13+)
Olay products are safe for teenagers to use. Please follow all usage instructions listed on the package.
Exception: Products containing retinol are not recommended for anyone under 18.

Yes, it is OK to use Olay products with other skin care brands. Please be sure to follow all usage instructions on the package. If you have any specific skin concerns, please consult with your doctor before use.

To determine your skin type, try this test:
Wash off all dirt, makeup, and impurities from your face, and pat dry. Do not apply any products, and wait for 30 minutes. You can identify your skin type based on the descriptions below.

Normal:
Your skin feels balanced and hydrated — not tight and not oily, and you display very few skin concerns.

Oily
Your whole face appears shiny or greasy. Your pores may be visible or appear enlarged.

Dry
Your face feels tight and it appears to be dull. You may also experience cracking or flaking skin.

Combination
Your face appears shiny or greasy in specific areas (commonly the T-Zone of forehead, nose, and chin), and your skin feels dry or flaky in other areas (commonly your cheeks or jawline).
Sensitive
This may not be something that is visible with this test, but something you can determine as you use products. If your skin becomes red or feels irritated by mild products, you likely have this skin type.

If your skin is dry, you may experience a feeling of "tightness", itching, rough, scaly or flaky skin or cracks in skin.

To keep skin hydrated during the cold winter months, slather on a moisturizer that contains glycerin twice a day and take short, warm showers, as opposed to long, hot ones, which can strip skin of its natural moisture.

Skin is considered combination when some areas are dry or normal and others are oily.

Oily or "shiny" skin is often caused by overactive oil glands, that produce too much oil (also known as sebum). The activity of oil glands decreases as you age.

Definitely. It is important to use a light moisturizer even if you have oily skin, to keep skin healthy and counteract any dryness caused by washing your face. Allowing skin to become too dry will only exacerbate the problem by prompting skin to make even more oil.

Sensitive skin frequently stings, burns or becomes irritated, inflamed or red.

Sensitive skin is often caused by a weakening of skin's natural moisture barrier and may be the result of genetics, aging, hormonal or environmental factors.

Use a gentle, fragrance-free, non-comedogenic moisturizer to hydrate skin and improve its moisture barrier. A strong barrier will block potential irritants from entering skin.

Dark circles can be a result of visible blood vessels just below the thin skin under the eyes or shadowing from sunken areas around the eyes caused by the breakdown of collagen and elastin as we age. Lack of sleep and UV damage caused by sun exposure can make under-eye circles look darker.

As dead skin cells build up, they cause light to scatter unevenly across skin, resulting in a duller-looking complexion.

Skincare products containing AHAs (such as glycolic acid) or BHAs (such as salicylic acid) help exfoliate the top layer of dead skin cells to reveal more radiant skin underneath. Skin scrubs work similarly by mechanically removing the top layer of dead skin cells. We offer a variety of Olay products that help reduce dullness and give you more radiant-looking skin. Here are a few examples:
Super Serum
Super Serum Night Repair
Vitamin C Lightweight Moisturizer
Super Cream with Sunscreen SPF 30

The difference is visibility. A fine line will almost always disappear when you are relaxed, whereas a wrinkle is always visible.

As we age, collagen production slows and elastin (another protein found in skin) becomes less flexible, causing skin to be thinner and less elastic. Over time, skin slowly loses its ability to retain its shape and wrinkles begin to form.

Please call us at 1-800-285-5170 to arrange a return. You can also get in touch by chat via our Contact Us page.

Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM.

You can call us anytime to speak with one of our experts, or you can chat with us online. If you contact us after hours, we strive to respond within one business day.

If you're having trouble logging into your Olay account, please follow these steps to reset your password:
1. Verify Your Login Information: Ensure you're using the correct email address and password to login
2.Go to the Sign-On Page: Visit the Olay.com hompage; Click on the account icon located in the upper-right corner; Select "Sign On" from the dropdown menu
3. Request a Password Reset: Enter your email address and click "Continue"; On the next screen, click on "Forgot Password"
4. Enter Your Email Again: You will be prompted to enter your email address once more. Do so and click "Continue"
5. Check Your Email: Look for an email from noreply@olay.com in your inbox. If you don't see it within a few minutes, check your spam or junk mail folder.
6. Follow the Instructions: Open email and follow the instructions provided to reset your password.
After completing these steps, you should be able to log in to your Olay account with your new password. If you continue to experience issues, please contact Olay customer support for further assistance.

If you do not recieve a password reset email and it's not in your spam or junk folder, please follow these steps:
1. Check Your Membership Status: You may not have a current Club Olay membership. If you are recieving Olay emails, you might have opted in through a different P&G website or offer, but not officially registered for Club Olay.
2. Consider Lapsed Membership: Your membership may have lapsed due to inactivity, such as not opening a newsletter or logging in within the past year. If so, please try re-registering as a new member.
3. Clear Browser Cache: If you continue to have issues, try clearing your web browser cache and cookies, then attempt to log in again to resolve any temporary technical issues.
If you still need help, please contact Olay customer support for further assistance.

If you're experiensing a technical issue with Olay.com, we recommend the following steps:
1. Try a Different Browser: Use an alternative web browser, such as Chrome or Firefox, to see if the issue persists.
2. Clear Cookies and Cache: Clear the cookies and cache from your browser. This often resolves temporary glitches.
3. Use a Different Device: If possible, try accessing the website from a different device, such as a laptop or desktop, instead of a mobile device, or vice versa.
If the problem continues after trying these steps, please try again in a day or two.

No, our facial cleansing cloths (wet and dry) are not flushable. Instead, please throw the used cloth away in the garbage.

Current SPF guidelines recommend re-application of sunscreen every 2 hours to receive the best protection. As of 2013, all products that contain SPF ingredients must say this on the package. If you are not wearing the moisturizer solely for SPF protection, then apply or re-apply as you prefer.

In general, you should notice a difference in the way your skin feels after the first few uses. Longer-term results, such as a reduction in the appearance of fine lines and wrinkles, are typically noticeable after 2-4 weeks of continued use.

Please give the product at least a 28-day try. In our studies, most users report noticing a difference in their own skin around 14 days of use and that others begin complimenting their skin around 28 days of use. Of course, each Olay product has its own benefits and claims which you'll find noted on the outer package.
As with any skin care product, you must use it regularly to get the best benefits. If you stop using the product, your skin may return to the condition it was in before you started. Please follow the usage instructions on the package.

We do not claim that our products will permanently eliminate skin concerns such as wrinkles and dark spots. As with any skin care product, you must use it regularly to get the best benefits. If you stop using the product, your skin may return to the condition it was in before you started.

It’s important to know that many Olay products do not have an expiration date. Also, there is a difference between an expiration date (also referred to as expiry date) and the recommended shelf life. For products with an expiration date:
The date will be on the container and on the outer carton (if applicable). Typically it's on the back side either etched into the plastic or embossed on the label.
If stored properly, the ingredients are stable until the expiration date.
After the expiration date the product may not be as effective, so we don't recommend using it past that date.
In the United States and Canada, all Olay skin care products that contain sunscreen will have an expiration date on the packaging. Be sure to check these products for the expiration date.
Shelf life of products without an expiration date:
Most unopened Olay products have a shelf life of 2-3 years from the date it was manufactured.
If stored longer than the recommended shelf life, the perfume may dissipate or preservatives may not last and the product could become off-color.
If the product is beyond its shelf life it is still safe to use; however, we recommend replacing it to ensure best performance.

All Olay products should be stored in a cool, dry place.
If a product is past its shelf life, you may notice that the color, texture or fragrance has changed, and this might make it unpleasant to use. If this is the case, throw the product away.

Please always follow the directions on the package, but here's a general guide to using Olay skincare products.
Cleanse.
Tone (if you use a toner).
Apply eye cream.
Apply serum.
Apply moisturizing lotion or cream.
Apply sunscreen (if you apply a separate one).

Cleanse face.
Apply toner or astringent, if used.
Apply acne cream.
Apply Olay skin care products.

To get the most out of your Olay moisturizer, especially one with anti-aging benefits, we recommend applying the Olay product first and then follow with your sunscreen. Here's the order we suggest.
Cleanse.
Tone (if used).
Moisturize. Be sure to allow the moisturizer to absorb into skin before applying sunscreen
Apply sunscreen.

At a minimum, we recommend cleansing and moisturizing your face twice daily, and using a moisturizer with sunscreen during the daytime. You can also incorporate additional treatments to help achieve better results. Here's the general daily regimen we suggest.
Daytime:
Cleanse your face.
Apply toner if needed.
Apply serum if desired.
Apply eye treatment.
Apply an SPF facial moisturizer.

Evening:
Cleanse your face.
Apply toner if needed.
Apply serum if desired.
Apply eye treatment.
Apply a night cream.

1-2 times weekly: Use an exfoliation treatment.